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Frequently Asked Questions
Finding Inspiration in Every Turn
Welcome to our FAQ page, where we provide answers to commonly asked questions about Host-UP and our services. Whether you're a property owner, a potential client, or simply curious about how we operate, this page aims to provide you with the information you need. Browse through the frequently asked questions below to find answers to topics such as property management, contracts, maintenance, insurance, and more. If you have any additional questions that are not covered here, feel free to reach out to our team for further assistance.
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1. How does Host-UP work?Host-UP acts as your tenant, providing a guaranteed rental income. We rent out your property on a short-term basis, taking care of everything from finding suitable occupants to managing the property throughout the contract duration.
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2. What are the benefits of using Host-UP?By partnering with Host-UP, you can enjoy a hassle-free rental experience with a fixed rental income paid on time every month. We take care of all the property management tasks, including maintenance, cleaning, and bill payments. Additionally, there are no extra costs involved for our comprehensive services.
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3. How do I know my property will be well taken care of?At Host-UP, we prioritize the maintenance and upkeep of your property. Our team of professionals, including housekeeping and maintenance staff, ensures that your property remains in excellent condition. We also provide regular cleaning services to maintain a high standard of cleanliness.
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4. Can I still use my property if I partner with Host-UP?During the duration of the contract with Host-UP, the property is exclusively managed by us, and you won't be able to use it. We ensure that the property is fully dedicated to providing the best experience for our renters.
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5. How long is the contract with Host-UP?The contract duration for partnering with Host-UP can vary based on your preferences and the needs of the property. We offer flexibility in contract terms to accommodate different situations, with a minimum contract duration of one year. Contact us to discuss the details and find a suitable arrangement for your property.
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6. How do I get started with Host-UP?To get started, simply reach out to our team through our website or contact details. We will schedule a consultation to discuss your property, rental expectations, and any other specific requirements. From there, we will guide you through the process and answer any further questions you may have.
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7. What if I have more than one property to rent out?Host-UP can accommodate multiple properties. Whether you have one property or a portfolio of properties, we have the capability to manage them effectively. We can discuss your specific needs and create a tailored solution for your property portfolio.
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8. How do you ensure responsible occupiers for my property?We have a rigorous screening process in place to ensure responsible occupiers for your property. We verify their identities, conduct background checks, and assess their rental history. Our aim is to find reliable and respectful individuals who will treat your property with care and adhere to the terms of our rental agreement.
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9. What if there are periods when my property is not occupied?Even during periods of non-occupancy, Host-UP guarantees your rental income. As your tenant, we take on the responsibility of paying the agreed-upon rental amount, regardless of whether the property is occupied or not.
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10. Can I terminate the contract with Host-UP if needed?Yes, you have the flexibility to terminate the contract with Host-UP if needed. We understand that circumstances may change, and we strive to accommodate our clients' needs. We can discuss the termination process and any associated costs & terms and conditions.
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11. What happens if my property gets damaged?In the rare occurrence of damages to your property, Host-UP takes full responsibility for covering the costs. Please note that this excludes major structural issues or general plumbing, electrical or gas maintenance, which are typically the responsibility of the property owner. Our team is dedicated to promptly addressing any damages and ensuring that your property is well-maintained throughout the duration of our partnership. You can trust us to handle any necessary repairs or replacements with utmost care and professionalism. Your property's well-being and your peace of mind are our utmost priorities.
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12. Will you consult me before carrying out maintenance?We understand that as a property owner, you may prefer to handle minor maintenance issues yourself. Unless it is a major issue that requires the direct involvement of the property owner, we will take care of routine maintenance and repairs without consulting you. Our experienced team is equipped to handle day-to-day maintenance tasks efficiently and effectively, allowing you to focus on other aspects of property management. Rest assured that we have the expertise and resources to address maintenance needs promptly, ensuring that your property remains in excellent condition throughout our partnership.
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13. How long until I start earning?Once the contract is signed, you will receive your first month's rent right away, regardless of how long it takes us to find suitable renters. We understand that each property is unique, and the time it takes to secure occupancy may vary. However, rest assured that we will actively market and promote your property to attract potential renters as quickly as possible. Our aim is to minimize any vacancy periods and maximize your earning potential.
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14. How do I get paid?With our Guaranteed Rent Scheme, you will be receiving payment monthly on a date you agree with us via bank transfer.
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15. What if my fridge (etc) breaks?If any of the appliances or white goods in your property, such as the fridge, break down or require maintenance, Host-UP has you covered. We take care of all white goods maintenance and replacement, ensuring that your property is equipped with fully functional and reliable appliances at all times. You don't have to worry about the hassle or costs associated with repairing or replacing these items. Our dedicated team will promptly address any issues to ensure the smooth operation of your property and the comfort of our occupiers.
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16. Is there a setup or onboarding fee to get started?No, there is no setup or onboarding fee to get started with Host-UP. We believe in providing a seamless and hassle-free experience for property owners, and that includes not charging any upfront fees. Our focus is on maximizing the potential of your property and generating income for you. Simply reach out to us, and we'll guide you through the process of partnering with Host-UP, ensuring a smooth transition and getting your property ready for rental without any additional costs to you.
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17. Do I have to sign a contract with Host-UP?Yes, when partnering with Host-UP, you will need to sign a contract. We provide a standard tenancy agreement with a minimum duration of 1 year. This agreement ensures a clear understanding of the terms and conditions between you as the property owner and Host-UP as the rental management service provider. The contract outlines the responsibilities, rights, and obligations of both parties, creating a transparent and secure working relationship.
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18. How is Host-UP different to similar companies?Host-UP differentiates itself from similar companies by offering a personalized approach, attention to detail, extensive expertise, flexibility, quality assurance, transparent communication, comprehensive services, innovative technology, commitment to sustainability, and a trusted reputation. Additionally, we do not impose any extra costs on landlords or agencies that hires us.
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19. What are your required property standards?At Host-UP, we believe in the potential of every property, regardless of its current state. We take pride in transforming properties to meet our high standards without any additional cost to the landlord. Whether your property needs improvements or furnishings, our team will handle the necessary upgrades to elevate it to our standards. Our goal is to create beautiful and inviting spaces for our residents while relieving landlords of any extra expenses.
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20. What is the minimum number of properties I need to have?There is no minimum requirement for the number of properties you need to have when partnering with Host-UP. Whether you have a single property or multiple properties, we are here to assist you in maximizing their potential. Our services are flexible and tailored to accommodate the needs of landlords with varying property portfolios. Whether you have one property or many, we are committed to providing exceptional service and helping you achieve your rental goals.
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21. What locations do you cover?We cover a wide range of locations in London, including Central London and East London. Our services extend to the vibrant neighbourhoods of East London, known for their unique character, cultural diversity, and thriving creative scenes. From the trendy streets of Shoreditch and Brick Lane to the scenic waterfront areas of Canary Wharf and Stratford, we have a presence in East London to offer beautiful rooms, facilities, and amenities for short-term rentals. Whether you prefer the buzz of the city centre or the eclectic charm of the East, we are here to provide exceptional accommodation options tailored to your preferences.
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22. What compliance rules do I need to meet?As part of our commitment to safety and compliance, we require property owners to ensure certain measures are in place. This includes conducting electrical safety tests, gas safety tests, and smoke alarms. Additionally, an Energy Performance Certificate (EPC) is also required to assess the energy efficiency of the property. These measures help maintain a safe and secure living environment for our residents while ensuring compliance with relevant regulations and standards. Our team can guide you through the process and provide assistance in meeting these requirements.
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23. Will my personal home insurance cover my rental?It's important to consult with your insurance provider to understand the coverage of your personal home insurance for rental purposes. In some cases, personal home insurance policies may not provide adequate coverage for rentals, especially short-term rentals. It's advisable to consider obtaining specialized landlord insurance or short-term rental insurance to ensure your property is adequately protected during the rental period. These types of insurance policies typically offer coverage for property damage, liability, and potential rental income loss. Discussing your specific situation with an insurance professional will help you determine the appropriate insurance coverage for your rental property. We have partnered with Guardhog to provide comprehensive insurance coverage for your rental property. This partnership ensures that your property is protected against potential risks, damages, and liability. With Guardhog's specialized insurance solutions, you can have peace of mind knowing that your investment is safeguarded. Whether it's accidental damage, theft, or liability claims, Guardhog's insurance coverage offers added protection and support for your rental property.
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